Frequently Asked Questions
You've got questions. We've got answers!
Shipping & Returns
We currently use USPS Priority Mail (both domestic and international). We have found these rates to be the least expensive, most reliable, quickest to ship. Domestic USPS orders typically take between 2-4 days in transit. International orders (to military bases) have a longer time in transit, depending on the destination.
All orders are shipped within two days unless otherwise stated.
We sure do!
You will receive a confirmation email with your tracking number and ship date. If you didn’t get it, make sure to check your spam folder first then contact us and we’ll resend it to you: firstname.lastname@example.org
Yes! We offer free shipping for purchases over $65. The free shipping option will be automatically adjusted during checkout.
Due to the unique nature of our handmade body products, all sales are final and no refunds are available. In the unlikely event that you receive a defective item, please contact us via email at email@example.com within 48 hours of delivery of your order.
You can contact us directly through our website here, or you can shoot us an e-mail at firstname.lastname@example.org.
If you’d prefer to speak directly to someone from our team, feel free to give us a call at 302-674-1303. We’re available to speak Tues-Fri, 12PM-5PM.
I enjoy working with bloggers, editors, magazines and other brands! If you would like professional photos of Suds Bar Soap products or of our brand reps in our products, please contact me at email@example.com to receive the photos and information regarding photography credits.
All of Suds Bar Soaps’ products are:
- All natural
- Artisan crafted in the First State
- Vegan Friendly
- Pthalate Free
- Free from Petroleum
- Free from Mineral Oils
- Animal Friendly
- Smells Great!
- Feels Great!
Our soaps are handcrafted using the traditional cold process method.
Oh Yeah, did you know that according to the FDA our soaps are actually true soaps. Synthetic detergents and artificial surfactants are never added to our products to create an extra fluffy lather like many large commercial manufacturers do.
They sure are; from the soaps, to the body butters, lotions, oils, lip balms, and even the candles.
Yes! You can find that over 90% of our products are vegan. All of our vegan-friendly products are clearly stated on each product page.
Absolutely NOT! Why would we anyway? All of our products are for Homo sapiens sapiens (that’s a modern human).
Many of our products use vitamin E as an antioxidant, and we try out best to avoid using water in our formulations. By doing so we can refrain from using chemical preservatives. We are, however, not 100% opposed to preservatives. There are times when preservatives are absolutely necessary for the protection of your product, but most importantly for the protection of you.
Our products are good for 1 year. We rarely ever use water in our products, so this allows for an extended shelf life, however, we advise using our products within 6 months to a year.
Not at all! If melted just place it in the fridge or freezer. It will re-solidify within a short time. If frozen just give it a couple of hours to thaw to room temperature. Voila!
There is a small amount of fluctuation that is possible from batch to batch when dealing with handmade products… Our products are made by people, not machines, and use a very high percentage of natural ingredients which themselves can embody slight variation from batch to batch or season to season. Please rest assured that we and all of our suppliers always work to bring you the best quality ingredients and products possible, and that our recipes are always cooked/blended/mixed up with love and meticulous care. (I must give credit to Oyin for this, as I could not have stated this any better!)
We always love to recommend starting with our gentle, creamy Unscented Shea Butter Soap. It’s fragrance-free, and dye-free, and made with the gentlest oils to cleanse without stripping the skin of moisture.
Make sure to follow up our Unscented Whipped Body Butter that provides intensive moisturizers and protection for the skin. It’s great for daily use and is fragrance-free, and dye-free. It’ll help reduce dryness, alleviate itching and peeling.
The best way to find coupon codes is in our email communications. Simply subscribe to our email list, and you’ll always be first to find out about all of our promotions and deals.
Don’t worry, we won’t bombard you will e-mail either!
Yes! We’re looking to expand our brand and spread our soapy goodness around the world. Simply fill out the wholesale contact form and we’ll get right back to you. We need to make sure our products are a right fit for your busy and target market.
If you are having difficulty placing an order online, or experiencing other problems with the website, give us a call at 1.302.674.1303 or email firstname.lastname@example.org.